Amazon's Customer Satisfaction Slips With Shoppers – WSJ – The Wall Street Journal

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https://www.wsj.com/articles/amazons-customer-satisfaction-slips-with-shoppers-11668986981
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For nearly three decades, Amazon.com Inc. has been defined by .css-1h1us5y-StyledLink{color:var(–interactive-text-color);-webkit-text-decoration:underline;text-decoration:underline;}.css-1h1us5y-StyledLink:hover{-webkit-text-decoration:none;text-decoration:none;}its obsession over customers. Recent information, however, suggests that consumer enthusiasm about the country’s largest online retailer has slipped.
The number of Amazon customers who said they were “extremely” or “very satisfied” with the company in a recent survey has fallen, measuring at 79% in 2022, according to investment firm Evercore ISI. The number reached a low of 65% in 2020 during the pandemic but remains down from a peak of 88% almost a decade ago, the research shows.
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This copy is for your personal, non-commercial use only. Distribution and use of this material are governed by our Subscriber Agreement and by copyright law. For non-personal use or to order multiple copies, please contact Dow Jones Reprints at 1-800-843-0008 or visit www.djreprints.com.

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