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During the holidays you order something online and anxiously await its arrival. But then your package doesn’t come when the seller said it would.
So, what do you do?
First, contact the seller. Most businesses will work with you to resolve the problem and keep you as a customer.
You can head off problems by doing some research before buying from an unfamiliar online store.
Search online for the company name plus words like “review,” “complaint,” or “scam.”
See what other people say about it and read the seller’s description of the product carefully.
If they offer name-brand goods at steeply discounted prices, they might be fakes.
Pay by credit card. If didn’t get your order and the charge shows up on your credit card statement, dispute the charge.
You’ll get protections under federal law, so you don’t have to pay for things you ordered but didn’t get.
If you paid by debit card, contact your debit card company ask if they can help you.
Finally, as the holidays approach, online sellers have to ship when they say they will. The law says so.
If they don’t ship then, they have to tell you (and give you a chance to cancel and get a full refund).
If they don’t give a shipping date, they have 30 days to ship from the date of your order.
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