She returned an item to Amazon. Here’s why she was charged a $144 restocking fee. – NJ.com

Linda and Barry Diamond review their Amazon account. After they returned a $289 shower chair, the third-party seller only refunded half of their money. (Courtesy Linda Diamond)
Amazon is a go-to marketplace for millions of Americans, even more so with the holiday shopping season in full swing.
Overall, consumers say they find the online retailer’s return policies to be convenient and flexible. In fact, according to a Morning Consult poll about trust in brands, Amazon ranked No. 2, only behind the U.S. Postal Service, for brands that “do what is right.”
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